Privacy Policy for SIBL NOW APP
Social Islami Bank PLC built the SIBL NOW Banking app as a Free app. This SERVICE is provided by Social Islami Bank PLC at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at SIBL NOW unless otherwise defined in this Privacy Policy.
Thank you for choosing our SIBL NOW mobile banking app. We take the privacy and security of your personal information seriously, and we are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile banking app.
By using our mobile banking app, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our mobile banking app.
Information We Collect
We collect the following types of personal information when you use our mobile banking app:
- Personal information you provide to us, such as your name, email address, phone number, and account information
- Information about your device and internet connection, such as your device type, operating system, browser type, and IP address.
- Information about your use of our mobile banking app, such as the pages you visit, the features you use, and the transactions you make.
Information Collected while using the Application
While using Application, in order to provide features of Our Application, We may collect, with your prior permission:
- Information regarding your location
- Information from your Device’s phone book (contacts list)
- Pictures and other information from your Device’s camera and photo library
We use this information to provide features of our Service, to improve and customize our service. The information may be uploaded to the company’s servers and/or a service provider’s or it may be simply stored on your device.
You can enable or disable access to this information at any time through your device settings.
Contact List
Information We Collect
When you use the SIBL NOW app, we may collect personal information from you, including your name, phone number, email address, and payment information. This information is collected in order to provide you with top-up services for your GP, Robi, Airtel,Teletalk, or Banglalink accounts. We may also collect non-personal information such as device information, app usage data, and location information.
Use of Information
The information we collect is used for the purpose of providing you with top-up services for your GP, Robi, Teletalk, or Banglalink account. We do not sell or rent your personal information to third parties. We may use non-personal information for statistical purposes, to improve our app, and to provide better services to our users.
Disclosure of Information
We may disclose your personal information to our service providers, such as payment processors and mobile network operators, for the purpose of providing you with top-up services. We may also disclose your personal information if required by law, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Security of Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures to safeguard your personal information.
Capture/Upload Image Information for Creating eKYC
This Privacy Policy describes how we collect, use, and protect the image information you provide us with for the purpose of creating electronic Know Your Customer (eKYC) verification. We take the privacy of your personal information seriously and are committed to protecting it.
Information We Collect
When you provide us with image information for eKYC verification, we may collect personal information from you, including your government-issued identity document such as a passport, national ID card, or driver's license. We may also collect a selfie or live photograph of your face for identity verification purposes.
Use of Information
The information we collect is used solely for the purpose of creating eKYC verification. We use this information to verify your identity and to comply with legal and regulatory requirements. We do not sell, rent, or otherwise disclose your personal information to third parties.
Disclosure of Information
We may disclose your personal information to our service providers, such as identity verification service providers, for the purpose of creating eKYC verification. We may also disclose your personal information if required by law, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Security of Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures to safeguard your personal information.
Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. After that, we will securely dispose of your personal information.
How We Use Your Information
We use your personal information to provide and improve our mobile banking app, to communicate with you, to comply with legal obligations, and for other purposes permitted by law. Specifically, we may use your personal information for the following purposes:
- To process transactions and provide banking services to you.
- To communicate with you about your account and our mobile banking app.
- To personalize your experience with our mobile banking app.
- To improve our mobile banking app and develop new features.
- To comply with legal obligations, such as anti-money laundering laws and financial regulations.
Sharing Your Information
We may share your personal information with third parties as necessary to provide and improve our mobile banking app. Specifically, we may share your personal information with the following types of third parties:
- Service providers who perform services on our behalf, such as processing transactions, analyzing data, and providing customer support.
- Financial institutions and payment processors who facilitate transactions.
- Law enforcement and government authorities as required by law.
We do not sell your personal information to third parties.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and firewalls, to protect your personal information. However, no security system is completely secure, and we cannot guarantee the security of your personal information.
Your Choices and Rights
You may have certain choices and rights regarding your personal information. Specifically, you may:
- Opt out of certain types of communications from us, such as marketing emails.
- Access, correct, or delete your personal information by contacting us.
- Object to the processing of your personal information in certain circumstances.
- Request a copy of the personal information we have collected about you.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Dispute Resolution
If you believe that bank name has not adhered to this Privacy Policy please email to us at E-mail: socialislamibankltd@gmail.com
(In your email, please describe in as much detail as possible ways in which you believe the Privacy Policy has not been complied with. We will investigate your complaint promptly)
YOUR USE OF THE WEBSITE/MOBILE APPLICATION CONFIRMS YOUR AGREEMENT TO THE PRIVACY POLICY.
Contact Us
If you have any questions or would like further information about our privacy policy and
information handling practices, please contact us at info@sibl-bd.com
Social Islami Bank PLC
City Center, Level: 19-23, 28 and 29
90/1, Motijheel Commercial Area
Dhaka-1000
SWIFT Code: SOIVBDDH
Phone :+88-09612001122
Email : info@sibl-bd.com
Customer Service Hotline (Domestic): 16491
Customer Service Hotline (International): +88-09612001122
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