Complaint Cell
Information regarding executives and officers appointed in Customer Services & Complaint Management Cells at Corporate Office, Chattogram zonal office and Branches of SIBL.
| 01. | Deputy Managing Director, SIBL (Corresponding DMD of BC&GBD) |
Head of Central Customer Services & Complaint Management Cell Phone: 09612 001 122 Ext. 50021 |
| 02. | Divisional Head of FAD & CFO, SIBL. | Member Phone: 09612 001122 Ext.50220 Mobile: 01713-139309 |
| 03. | Divisional Head of IAD, SIBL. Member | Phone: 09612001122 Ext.50440 Mobile: 0l713-139314 |
| 04. | Divisional Head of IC & CD, SIBL. | Phone: 09612 001122 Ext.50310 Mobile: 01713-139312 |
| 05. | Divisional Head of ID. SIBL. | Member Phone: 09612 001122 Ext.50200 Mobile: 01713-139313 |
| 06. | Divisional Head of BC&GBD, SIBL. | Member Secretary Phone: 09612 001122 Ext.50560 Mobile:01713-139306 |
| 07. | Departmental Head of Card, SIBL. | Member Phone: 09612 001122 Ext.50640 Mobile: 01713-139307 |
| 01. | Mr. Md. Nur Un Nabi Patwary Senior Assistant Vice President |
Cell Head Regional Customer Services & Complaint Management Cell Mobile : 01818-669493 Email : roctg@sibl-bd.com |
| 02. | Mr. Md. Tahasin Sarawar Assistant Vice President |
Cell Deputy Head Regional Customer Services & Complaint Management Cell Mobile : 01677-346731 Email : tahasinsarawar56@gmail.com |
| 03. | Mr. Md. Liakat Ali Chowdhury First Assistant Vice President |
Cell Deputy Head Regional Customer Services & Complaint Management Cell Mobile : 01819-871391 Email : liakat.ali@sibl-bd.com |
| 01. | Mr. Mohammad Awolad Hossain, AVP, BC & GBD. |
Head of Central Customer Services & Complaint Management Unit Phone:09612 001122 Ext.50562, Mobile:01712-011022 e-mail : complaint.cell@sibl-bd.com |
| 02. | Ms. Shahjadi Dina Khurshid, AVP, BC & CBD. |
Deputy Head of Central Customer Services & Complaint Management Unit Phone: 09612 001122 Ext. 50577, Mobile: 01708-108099 e-mail : complaint.cell@sibl-bd.com |
| 03. | Mr. Md. Rashid Alam, FAVP, BC & GBD. |
Member Phone: 09612 001122 Ext.50562, Mobile: 01716-230773 e-mail : complaint.cell@sibl-bd.com |
| 04. | Ms. Asma Ul Husna, EO, BC & GBD. |
Phone: 09612 001122 Ext. 50565, Mobile: 01724-873874 |
| Sl No. | Branch Name | Telephone and E-mail ID of Branch Customer Services & Complaint Management Desk Officers | |
| Telephone | E-mail ID | ||
| 01. | Principal Branch, Dhaka | 09612001122 (70202 | om.principal@sibl-bd.com |
| 02. | Agrabad Branch, Chattogram | 09612001122 (70402) | om.agrabad@sibl-bd.com |
| 03. | Khulna Branch, Khulna | 09612001122 (70502) | om.khulna@sibl-bd.com |
| 04. | Sylhet Branch, Sylhet | 09612001122 (70602) | om.sylhet@sibl-bd.com |
| 05. | Rajshahi Branch, Rajshahi | 09612001122 (70702) | om.rajshahi@sibl-bd.com |
| 06. | Gulshan Branch, Dhaka | 09612001122 (70802) | om.gulshan@sibl-bd.com |
| 07. | Babu Bazar Branch, Dhaka | 09612001122 (70902) | babuba@sibl-bd.com |
| 08. | Moulvi Bazar Branch, Dhaka | 09612001122 (71002) | om.moulvidhk@sibl-bd.com |
| 09. | Bogura Branch, Bogura | 09612001122 (71102) | om.bogra@sibl-bd.com |
| 10. | Sirajgonj Branch, Sirajgonj | 09612001122 (71202) | om.sirajgonj@sibl-bd.com |
| 11. | Begum Rokeya Sarani Branch, Dhaka | 09612001122 (71302) | om.brokeya@sibl-bd.com |
| 12. | Khatungonj Branch, Chattogram | 09612001122 (71402) | om.khatun@sibl-bd.com |
| 13. | Panthapath Branch, Dhaka | 09612001122 (71502) | om.pantha@sibl-bd.com |
| 14. | Chandaikona Branch, Sirajgonj | 09612001122 (71602) | om.chandaikona@sibl-bd.com |
| 15. | Sonargaon Branch, Narayangonj | 09612001122 (71702) | om.sonarga@sibl-bd.com |
| 16. | Foreign Exchange Branch, Dhaka | 09612001122 (71802) | om.fexch@sibl-bd.com |
| 17. | Halishahar Branch, Chattogram | 09612001122 (71902) | om.halishahar@sibl-bd.com |
| 18. | Hasnabad Branch, Dhaka | 09612001122 (72002) | om.hasnabad@sibl-bd.com |
| 19. | Dhanmondi Branch, Dhaka | 09612001122 (72102) | om.dhanmon@sibl-bd.com |
| 20. | Nawabpur Road Branch, Dhaka | 09612001122 (72202) | om.nawab@sibl-bd.com |
| 21. | Jublee Road Branch, Chattogram | 09612001122 (72302) | om.jubilee@sibl-bd.com |
| 22. | Uttara Branch, Dhaka | 09612001122 (72402) | om.uttara@sibl-bd.com |
| 23. | Mirpur Branch, Dhaka | 09612001122 (72602) | om.mirpur@sibl-bd.com |
| 24. | Fatullah Branch, Narayangonj | 09612001122 (72502) | om.fatulla@sibl-bd.com |
| 25. | Banani Branch, Dhaka | 09612001122 (72702) | om.banani@sibl-bd.com |
| 26. | Elliotgonj Branch, Cumilla | 09612001122 (72802) | om.elliot@sibl-bd.com |
| 27. | Chowmuhoni Branch, Noakhali | 09612001122 (72902) | om.chowmu@sibl-bd.com |
| 28. | Savar Branch, Dhaka | 09612001122 (73002) | om.savar@sibl-bd.com |
| 29. | Mohammadpur Branch, Dhaka | 09612001122 (73102) | om.mohdpur@sibl-bd.com |
| 30. | Dania Rasulpur Branch, Dhaka | 09612001122 (73202) | om.rasulpur@sibl-bd.com |
| 31. | Lohagara Branch, Chattogram | 09612001122 (73302) | om.lohagara@sibl-bd.com |
| 32. | South Surma Branch, Sylhet | 09612001122 (73402) | om.ssurma@sibl-bd.com |
| 33. | Cumilla Branch, Cumilla | 09612001122 (73502) | om.comilla@sibl-bd.com |
| 34. | Gopaldi Branch, Narayangonj | 09612001122 (73602) | om.gopaldi@sibl-bd.com |
| 35. | Chandpur Branch, Chandpur | 09612001122 (73702) | om.chandpur@sibl-bd.com |
| 36. | Patherhat Branch, Chattogram | 09612001122 (73802) | om.pother@sibl-bd.com |
| 37. | Cox'sBazar Branch, Chattogram | 09612001122 (73902) | om.coxsba@sibl-bd.com |
| 38. | Nanupur Branch, Chattogram | 09612001122 (74002) | om.nanupur@sibl-bd.com |
| 39. | Rampura Branch, Dhaka | 09612001122 (74102) | om.rampura@sibl-bd.com |
| 40. | GEC Mour Branch, Chattogram | 09612001122 (74202) | om.gec@sibl-bd.com |
| 41. | Paikgacha Branch, Khulna | 09612001122 (74302) | om.paikga@sibl-bd.com |
| 42. | Keranigonj Branch, Dhaka | 09612001122 (74402) | om.kerani@sibl-bd.com |
| 43. | Madhabdi SME/Krishi Branch, Narshingdi | 09612001122 (74502) | om.madabdi@sibl-bd.com |
| 44. | Kachua SME/Krishi Branch, Chandpur | 09612001122 (74602) | om.kachua@sibl-bd.com |
| 45. | Monirumpur SME/Krishi Branch, Jashore | 09612001122 (74702) | om.moniram@sibl-bd.com |
| 46. | Noapara Branch, Jashore | 09612001122 (74802) | om.noapara@sibl-bd.com |
| 47. | Fakirhat SME/Krishi Branch, Bagerhat | 09612001122 (74902) | om.fakirhat@sibl-bd.com |
| 48. | Hathazari SME/Krishi Branch, Chattogram | 09612001122 (75002) | om.hathaz@sibl-bd.com |
| 49. | Baryarhat SME/Krishi Branch, Chattogram | 09612001122 (75102) | om.baryar@sibl-bd.com |
| 50. | Gobindagonj SME/Krishi Branch, Gaibandha | 09612001122 (75202) | om.gobind@sibl-bd.com |
| 51. | Dinajpur Branch, Dinajpur | 09612001122 (75302) | om.dinajpur@sibl-bd.com |
| 52. | Islampur Branch, Dhaka | 09612001122 (75402) | om.islampur@sibl-bd.com |
| 53. | New Eskaton Branch, Dhaka | 09612001122 (75502) | om.eskaton@sibl-bd.com |
| 54. | Bhulta SME/Krishi Branch, Narayangonj | 09612001122 (75602) | om.bhulta@sibl-bd.com |
| 55. | Hajigonj Branch, Chandpur | 09612001122 (75702) | om.hajigonj@sibl-bd.com |
| 56. | Shahjadpur SME/Krishi Branch, Sirajgonj | 09612001122 (75802) | om.shahjad@sibl-bd.com |
| 57. | Galimpur SME/Krishi Branch, Dhaka | 09612001122 (75902) | om.galimpur@sibl-bd.com |
| 58. | Bibirhat SME/Krishi Branch, , Chattogram | 09612001122 (76002) | om.bibirhat@sibl-bd.com |
| 59. | Dhamrai SME/Krishi Branch, Dhaka | 09612001122 (76102) | dhamrai@sibl-bd.com |
| 60. | Dupchachia Branch, Bogura | 09612001122 (76202) | om.dupcha@sibl-bd.com |
| 61. | Chawkbazar Branch, Chattogram | 09612001122 (76302) | chawkbazar@sibl-bd.com |
| 62. | Jashore Branch, Jashore | 09612001122 (76402) | om.jessore@sibl-bd.com |
| 63. | Satkhira Branch, Satkhira | 09612001122 (76502) | om.satkhira@sibl-bd.com |
| 64. | Narayangonj Branch, Narayangonj | 09612001122 (76602) | narayan@sibl-bd.com |
| 65. | Naogaon Branch, Naogaon | 09612001122 (76702) | naogaon@sibl-bd.com |
| 66. | Rangpur Branch, Rangpur | 09612001122 (76802) | rangpur@sibl-bd.com |
| 67. | Feni Branch, Feni | 09612001122 (76902) | feni@sibl-bd.com |
| 68. | Mohakhali Branch, Dhaka | 09612001122 (77002) | om.mohakhali@sibl-bd.com |
| 69. | Bangshal Branch, Dhaka | 09612001122 (77102) | bangshal@sibl-bd.com |
| 70. | Bonosree Branch, Dhaka | 09612001122 (77202) | bonosree@sibl-bd.com |
| 71. | Barishal Branch, Barishal | 09612001122 (77302) | om.barisal@sibl-bd.com |
| 72. | Tongi Branch, Gazipur | 09612001122 (77402) | tongi@sibl-bd.com |
| 73. | Pabna Branch, Pabna | 09612001122 (77502) | pabna@sibl-bd.com |
| 74. | Alankar Moor Branch, Chattogram | 09612001122 (77602) | alankar@sibl-bd.com |
| 75. | Bashundhara Branch, Dhaka | 09612001122 (77702) | bashun@sibl-bd.com |
| 76. | Homna Branch, Cumilla | 09612001122 (77802) | homna@sibl-bd.com |
| 77. | Shah Mohsen Aulia Branch, Chattogram | 09612001122 (77902) | shahmo@sibl-bd.com |
| 78. | Dewanhat Branch, Chattogram | 09612001122 (78002) | dewanhat@sibl-bd.com |
| 79. | Demra Branch, Dhaka | 09612001122 (78102) | om.demra@sibl-bd.com |
| 80. | Moulvibazar Branch, Moulvibazar | 09612001122 (78202) | moulvisyl@sibl-bd.com |
| 81. | Fenchugonj Branch, Sylhet | 09612001122 (78302) | fenchu@sibl-bd.com |
| 82. | Satarkul Road Branch, Dhaka | 09612001122 (78402) | satarkul@sibl-bd.com |
| 83. | Roazarhat Branch, Chattogram | 09612001122 (78502) | roazar@sibl-bd.com |
| 84. | Garib-E-Newaz Avenue Branch, Dhaka | 09612001122 (78602) | garibenewaz@sibl-bd.com |
| 85. | Kawran Bazar Branch, Dhaka | 09612001122 (78702) | kawran@sibl-bd.com |
| 86. | Bagerhat Branch, Bagerhat | 09612001122 (78802) | bagerhat@sibl-bd.com |
| 87. | Akhaura Branch, Brahmanbaria | 09612001122 (78902) | om.akhaura@sibl-bd.com |
| 88. | Patkelghata Branch, Satkhira | 09612001122 (79002) | om.patkel@sibl-bd.com |
| 89. | Mouchak Branch, Dhaka | 09612001122 (79102) | om.mouchak@sibl-bd.com |
| 90. | Muradpur Branch, Chattogram | 09612001122 (79202) | om.muradpur@sibl-bd.com |
| 91. | Chougacha Branch, Jashore | 09612001122 (79302) | chouga@sibl-bd.com |
| 92. | College Road Branch, Cumilla | 09612001122 (79402) | om.debidwar@sibl-bd.com |
| 93. | Maijdee Branch, Noakhali | 09612001122 (79502) | om.maijdee@sibl-bd.com |
| 94. | Mymensingh Branch, Mymensing | 09612001122 (79602) | mymens@yahoo.com |
| 95. | Panchdona Branch, Narshingdi | 09612001122 (79702) | panchdo@sibl-bd.com |
| 96. | Gausia Branch, Dhaka | 09612001122 (79802) | gausia@sibl-bd.com |
| 97. | Saidpur Branch, Saidpur | 09612001122 (79902) | sayedpur@sibl-bd.com |
| 98. | Laxmipur Branch, Laxmipur | 09612001122 (80002) | laxmipur@sibl-bd.com |
| 99. | Maona Branch, Gazipur | 09612001122 (80102) | mawna@sibl-bd.com |
| 100. | Kankirhat Branch, Noakhali | 09612001122 (80202) | kankirhat@sibl-bd.com |
| 101. | Kakrail Branch, Dhaka | 09612001122 (80302) | kakrail@@sibl-bd.com |
| 102. | Azadi Bazar Branch, Chattogram | 09612001122 (80402) | azadibazar@sibl-bd.com |
| 103. | Laksam Road Branch, Cumilla | 09612001122 (80502) | laksamroad@sibl-bd.com |
| 104. | Koyra Bazar Branch, Jamalpur | 09612001122 (80602) | koyrabazar@sibl-bd.com |
| 105. | Kishoreganj Branch, Kishoreganj | 09612001122 (80702) | kishoreganj@sibl-bd.com |
| 106. | Ashulia Branch, Dhaka | 09612001122 (80802) | ashulia@sibl-bd.com |
| 107. | Shariatpur Branch | 09612001122 (80902) | angariabazar@sibl-bd.com |
| 108. | Kushtia Branch, Kushtia | 09612001122 (81002) | kushtia@sibl-bd.com |
| 109. | Vatara branch | 09612001122 (81102) | vatara@sibl-bd.com |
| 110. | Bangabandhu Samadhi Soudho Branch | 09612001122 (81202) | bangabandhu@sibl-bd.com |
| 111. | Dumuria Branch | 09612001122 (81302) | dumuria@sibl-bd.com |
| 112. | Jamalpur Branch | 09612001122 (81402) | jamalpur@sibl-bd.com |
| 113. | Netrokona Branch | 09612001122 (81502) | netrokona@sibl-bd.com |
| 114. | Navaran Branch | 09612001122 (81602) | navaran@sibl-bd.com |
| 115. | Zamiderhat Branch | 09612001122 (81702) | zamidarhat@sibl-bd.com |
| 116. | Beanibazar Branch | 09612001122 (81802) | beanibazar@sibl-bd.com |
| 117. | Poddar Bazar Branch | 09612001122 (81902) | poddarbazar@sibl-bd.com |
| 118. | Burichong Branch | 09612001122 (82002) | burichong@sibl-bd.com |
| 119. | Charfassion Branch | 09612001122 (82102) | charfashion@sibl-bd.com |
| 120. | Safa Bandar Branch | 09612001122 (82202) | safabodar@sibl-bd.com |
| 121. | Joydebpur Chowrasta Branch | 09612001122 (82302) | joydebpur@sibl-bd.com |
| 122. | Baralekha Branch | 09612001122 (82402) | borolekha@sibl-bd.com |
| 123. | Narsingdi Branch | 09612001122 (82502) | narsingdi@sibl-bd.com |
| 124. | Sreenagar Branch | 09612001122 (82602) | sreenagar@sibl-bd.com |
| 125. | Corporate Branch | 09612001122 (82702) | corporate@sibl-bd.com |
| 126. | Tangail Branch | 09612001122 (82802) | tangail@sibl-bd.com |
| 127. | Sonapur Branch | 09612001122 (82902) | sonapur@sibl-bd.com |
| 128. | Bhairab Bazar Branch | 09612001122 (83002) | bhairabbazar@sibl-bd.com |
| 129. | Ranir Bandar Branch | 09612001122(83102) | ranirbandar@sibl-bd.com |
| 130. | Boalkhali Branch | 09612001122 (83202) | boalkhali@sibl-bd.com |
| 131. | Industrial Park Branch | 09612001122 (83302) | industrialpark@sibl-bd.com |
| 132. | Nayergaon Bazar Branch | 09612001122 (83402) | nayergaonbazar@sibl-bd.com |
| 133. | Bhola Branch | 09612001122 (83502) | bhola@sibl-bd.com |
| 134. | Muksudpur Branch | 09612001122 (83602) | muksudpur@sibl-bd.com |
| 135. | Shyamoli Branch | 09612001122 (83702) | shyamoli@sibl-bd.com |
| 136. | Dakkhin Khan Branch | 09612001122 (83802) | dakkhinkhan@sibl-bd.com |
| 137. | Kazirhat Branch | 09612001122 (83902) | kazirhat@sibl-bd.com |
| 138. | Baluchara Branch | 09612001122 (84002) | baluchara@sibl-bd.com |
| 139. | Darus Salam Road Branch | 09612001122 (84102) | darussalam@sibl-bd.com |
| 140. | Shantirhat Branch | 09612001122 (84201, 84202) | shantirhat@sibl-bd.com |
| 141. | Kalia Branch | 09612001122 (84301, 84302) | kalia@sibl-bd.com |
| 142. | Anderkilla Branch | 09612001122 (84401, 84402) | anderkilla@sibl-bd.com |
| 143. | Sreemangal Branch | 09612001122 (84501, 84502) | om.sreemangal@sibl-bd.com |
| 144. | Sherpur Branch | 09612001122 (84601, 84602) | om.sherpur@sibl-bd.com |
| 145. | Dhakadakshin Branch | 09612001122 (84701, 84702) | om.dhakadakshin@@sibl-bd.com |
| 146. | Tukerbazar Branch | 09612001122 (84801, 84802) | om.tuker@sibl-bd.com |
| 147. | Boyra Branch | 09612001122 (84901, 84902) | om.boyra@@sibl-bd.com |
| 148. | Madaripur Branch | 09612001122 (85001, 85002) | om.madaripur@@sibl-bd.com |
| 149. | Banshkhali Branch | 09612001122 (85101, 85102) | om.banshkhali@@sibl-bd.com |
| 150. | Kafrul Branch | 09612001122 (85201, 85202) | om.kafrul@@sibl-bd.com |
| 151. | Nazu Miah Hat Branch | 09612001122 (85301, 85302) | om.nazumiahhat@sibl-bd.com |
| 152. | Jhalakati Branch | 09612001122 (85401, 85402) | om.jhalakati@@sibl-bd.com |
| 153. | Natore Branch | 09612001122 (85501, 85502) | om.natore@@sibl-bd.com |
| 154. | Brahmanbaria Branch | 09612001122 (85601, 85602) | om.brahmanbaria@sibl-bd.com |
| 155. | Basila Branch | 09612001122 (85701, 85702) | om.basila@@sibl-bd.com |
| 156 | Rangunia Branch | 09612001122 (85801, 85802) | om.rangunia@sibl-bd.com |
| 157 | Sheikh Mujib Road Branch | 09612001122 (85901, 85902) | om.skmujibrd@sibl-bd.com |
| 158 | Fulgazi Branch | 09612001122 (86001, 86002) | om.fulgazi@@sibl-bd.com |
| 159 | Eidgaon Branch | 09612001122 (86101, 86102) | om.eidgahcox@sibl-bd.com |
| 160 | Dhanmondi Model Branch | 09612001122 (86201, 86202) | om.dhmodel@sibl-bd.com |
| 161 | Patiya Branch | 09612001122 (86301, 86302) | om.patiya@sibl-bd.com |
Security Awareness
In the age of self-service banking model, a customer also has to be equipped to do safe banking through self help. It is often said that the best defense against frauds is awareness of customer. With fraudsters constantly creating more diverse and complex fraudulent ruses using advanced technology and social engineering techniques to access their victims’ accounts, accelerating awareness among consumers becomes imperative
- Customer Security Note: English | Bangla
- Internet Banking
- Payment Card
- Bank Note Security Features [PDF File]
- Bank Note Security Features [Video]
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