Credit Card
 

1.Card Activation:

  • Sign the acknowledgment slip in the signature panel and send it to card department for activation.

2.PIN :

  • ATM & POS PIN will be used for both ATM & POS transaction only.
  • iPIN will be used for internet transaction only.
  • You can change your PIN from SIBL or Q-Cash ATM.

3.Fees & charges and transaction limit :

  • Please see the attached schedule of charges. Click here

4.For internet transaction :

  • Request card department to allow internet transaction mentioning amount, date & time.
  • Request to deactivate internet purchase option after your purpose served.
  • If foreign currency transaction, passport endorsement is mandatory.

5.Maximum limit of POS per transaction :

  • Maximum limit of POS per transaction for Gold and Platinum cardholders USD2500 or Equivalent BDT
  • Maximum limit of POS per transaction for Classic cardholders USD-1250 or Equivalent BDT
  • Maximum limit of ATM per transaction BDT 10,000 or equivalent USD

6.Payment of card dues :

  • Please use 16 digit card number for card payment.
  • Please use separate deposit slip for BDT & USD payment.
  • Auto debit instruction will be executed on payment due date.

7.Lost or Stolen report :

  • In case the card has been stolen or lost, please immediately inform us
  • Call: 01929988880-3
  • Email:cards@sibl-bd.com.

8.For visit abroad (foreign transaction) :

  • Endorse your passport before travelling abroad.
  • Request card department to allow foreign transaction mentioning amount & date.
  • Immediately inform us after your return to Bangladesh.

9.Usages on ATM :

  • Carefully follow the instructions on the ATM display.
  • Entering three times wrong PIN may capture your card.
  • If your card is captured by ATM, please inform us to block the card.

10.Update / change contact :

  • For any change or update contact, please send us application to the following ways:
  • Signed application
  • Email from your email address, enrolled with bank

11.Fund Transfer :

  • Please send your application within cutover time. After application of cutover time will be processed in next working day.
  • Fund transfer to SIBL Account: cutover time is 3PM.
  • Fund transfer to other bank account through BEFTN: cutover time is 1PM and fund will be transferred to respective account within 02 (two) working days.

12.Renewed Card :

  • Check the expiry date of your card. If you do not receive the renewed card after expiry, please inform us immediately.

 

Debit Card
 

1.Card Activation:

  • Request to branch to active the card.

2.PIN change :

  • Please change your default PIN before transaction, otherwise you will not be able to use the card. PIN code can be changed from SIBL or Q-Cash ATM.

3.Foreign Currency Transaction :

  • Foreign currency transaction would not allowed for debit card.

4.PIN:

  • ATM & POS PIN will be used for both ATM & POS transaction only.
  • iPIN will be used for internet transaction only.
  • You can change your PIN from SIBL or Q-Cash ATM

5.Fees & charges:

  • Fees & charges for NPSB & Q-Cash network will be applicable.

6.For internet transaction:

  • Request card department to allow internet transaction mentioning amount, date & time.
  • Request card department to deactivate internet purchase option after your purpose served.

7.Lost or Stolen report:

  • In case the card has been stolen or lost, please immediately inform us
  • Call: 01929988880-3
  • Email: cards@sibl-bd.com

8.Usages on ATM:

  • Carefully follow the instructions on the ATM display.
  • Entering three times wrong PIN may capture your card.
  • If your card is captured by ATM, please inform us to block the card.

9.Renewed Card:

  • Check the expiry date of your card. If you do not receive the renewed card after expiry, please contract to your account opening branch.

Security Awareness

Please do not share / handover your Card & PIN to anyone.
Our 24X7 service center number: Call: 01929988880-3 or mail to cards@sibl-bd.com
Emergency contact from aboard using viber, imo or whatsapp: 01929988884