Branches control & General Banking Division (BCGBD) is headed by one Executive Vice President (EVP) having adequate experienced and trained manpower to handle and supervise the works of existing 125 branches. The key objective of the division is to assist branches to implement the directives of Bangladesh Bank and our Bank relating to general banking works. It preserves significant role to maintain liaison among branches, Head office and various organizations like Bangladesh Bank. National board of Revenue, Anti-corruption commission, Association of Bankers Bangladesh (ABB), Bangladesh Association of Banks(BAB) etc.Conduct survey for opening new branches , purchase of any. Real-estate suitable for bank, execution of lease deed, arrange opening ceremony of new branches/booths/premises and shifting of old branch/booth/premises in a suitable location are other major works. Lt executes agreement with various governments, semi-government and autonomous organizations like Bangladesh telecommunication company limited (BTCL), Power Development Board (PDB), Dhaka Electric Supply Company Limited (DESCO), Dhaka Electric supply. Authority (DESA) Titans, Water Supply and Sewerage Authority (WASA), Rural Electrification board (REB) etc and ensures utility services to consumer of this organization Arranging Managers Conferences, customers gathering, Milad Mahfil on various occasions, awarding crest and scholarship to the brilliant wardens of the employees of the bank awarding crest and certificate to the best performers at branches and Head Office on the occasion of any special deposit drive and campaign and other event management works. This division ensures smooth banking work and customer satisfaction by preparing proper schedule of bank charges, required locker service with insurance services, determining cash-in-safe, cash-on-counter & cash-in-transit limits for branches and enhancement of the same in time to time as per equal event, mitigation customer complaints with satisfaction reducing AML risk, ensuring general banking compliance as per internal & external inspection reports Other remarkable works of this Division are permission to issue duplicate instrument, confirmation of issuance of various guarantees and confirmation of lien of any instrument in case of inter-agency/organization, obtaining license from Bangladesh bank for opening new branch new booth, permission of shifting branch premise from Bangladesh bank, permission to purchase any real-estate like land& building for bank’s own use services reply to the queries of Bangladesh bank, National Board of Revenue, Anti-corruption commission especially relating to various types of accounts and statements with supplying the requisite papers and statements.